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How vit55 Handles Your Personal Information

Your account with us involves real data — your name, contact details, and wallet activity via DANA, OVO, or GoPay. This page explains exactly what we collect, why we collect it, and the choices you have.

Account & Identity DataDANA, OVO, GoPay Wallet ActivityCookie & Device TrackingYour Right to Access or DeleteIndonesia-Focused Data Handling
vit55 How vit55 Handles Your Personal Information
DATA SECURITY

How We Protect and Manage Your Information

Account Security Your account is protected with password hashing and session tokens. Suspicious login attempts from an unrecognised device trigger an OTP verification step before access is granted.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences in your browser settings at any time.
Data Retention Active account data is kept while your account is open. After closure, we hold necessary records for the period required under applicable Indonesian regulations, then delete or anonymise them.
Correction and Deletion Rights You may request a copy of your data, ask us to correct inaccurate details, or request deletion of your account. Requests tied to your DANA, OVO, or GoPay transaction history may take longer to resolve due to payment processor requirements.
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data access, correction, or deletion request directly to our support address. We aim to respond to privacy requests within a reasonable timeframe and will confirm receipt by reply.
Live Chat Our live chat is available through your logged-in account dashboard. For privacy queries, use the subject tag 'Data Request' so the right team picks it up without delay.
Account Settings Some data changes — like updating your phone number or linked e-wallet — can be made directly inside your account settings without contacting support at all.

Common Questions About Your Data

These cover the questions we hear most often from account holders about how their information is used, stored, and shared on vit55.

We collect your name, email, phone number, and the e-wallet details — DANA, OVO, or GoPay — you use to fund your account. Device and session data is also recorded for security purposes.

We share only what is necessary. Payment processors like DANA, OVO, and GoPay receive transaction data to complete your deposits and withdrawals. We do not sell your personal information to advertisers or data brokers.

Your data is retained while your account is active. After you close your account, we keep records for the period required under applicable Indonesian data regulations, after which data is deleted or anonymised.

Email our support team or use the live chat in your account dashboard with the subject tag 'Data Request'. We will confirm receipt and work through your request. Some transaction records linked to your e-wallet may take additional time.

Yes. Basic details like your phone number and linked e-wallet can be updated inside your account settings. For changes to your registered name or email, contact support so identity verification can be completed.

We use session cookies for login continuity and analytics cookies to see how the lobby is used. Non-essential cookies can be adjusted in your browser settings. Turning off session cookies may affect your login experience.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.